Returns & Refunds Policy

Last updated: November 28, 2025

At DrumTrum, your satisfaction is our rhythm! We want you to love your purchase. If something isn’t right, we’re here to make it right with a fair and transparent return & refund process.

1. Return Window

You may return most new, unopened, and unused items within 7 days of delivery for a refund or exchange.

2. Eligible Items for Return

• Product is defective, damaged, or not as described
• Wrong item delivered
• Missing parts or accessories
• Factory defects (within warranty period)

3. Non-Returnable Items

For hygiene and customization reasons, the following items cannot be returned:

• Drum sticks, brushes, mallets once used
• Earphones, in-ear monitors, headphones
• Mouthpieces, reeds, ligatures
• Custom-built or specially ordered drums/kits
• Engraved or personalized items
• Items marked as "Final Sale" or "Non-Returnable"
• Software, gift cards, or downloadable products

4. Condition of Returned Items

To be eligible for return, items must be:

• Unused and in the same condition you received it
• In original packaging with all tags, manuals, and accessories
• Accompanied by original invoice/bill

5. How to Initiate a Return

1. Contact us within 7 days of delivery at [email protected] or WhatsApp/Call +91-XXXXXXXXXX
2. Provide your Order Number, photos/videos of the issue (if applicable)
3. We’ll issue a Return Authorization and guide you on next steps
4. Pack the item securely and ship it back to us (return shipping paid by customer unless item is defective/wrong)

6. Refund Timeline

Once we receive and inspect the returned item:

• Refunds are processed within 5–10 business days
• Amount will be credited to your original payment method
• Original shipping charges are non-refundable
• Free pickup may be arranged for defective/damaged items

7. Warranty & Repair Returns

Products under manufacturer warranty can be repaired or replaced free of charge if the defect is covered. Warranty does not cover damage due to misuse, accidents, or normal wear and tear.

8. Exchange Policy

We’re happy to exchange eligible items for a different size, color, or model within 7 days, subject to stock availability.

9. Cancellation Before Dispatch

Orders can be cancelled for a full refund if requested before the item is shipped. Once dispatched, standard return policy applies.

Contact Us

Have questions about a return or refund?
We’re here to help!

Email: [email protected]
Phone/WhatsApp: +91 9935097206
Working Hours: Mon–Sun, 10:00 AM – 08:00 PM